Sample customer complaint letter

Handling your own complaints can be a very easy process. If you are dissatisfied with a product or service, a fast and efficient way to get your complaint resolved is to lớn express this dissatisfaction to the retailer or the manufacturer. Refer khổng lồ the section on Remedies: Effective Negotiation to lớn help you with that method. You may also need lớn write a letter explaining the problems to lớn the company. The following are suggestions on how to lớn write an effective letter of complaint.

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Consumer Complaints

Before You Begin

Check to lớn see if the company has a toll-free 800 or 888 number for its customer service department. Look on the package labeling, in the toll-free number directory (available at your local library) or điện thoại tư vấn the 800 number directory assistance (1-800- 555-1212). If there is a customer service 800 or 888 number, follow the suggestions in Remedies: Effective Negotiation when talking with the service representative.

Sometimes a letter of complaint is the best route lớn achieve your goal. Check the product label or warranty for the name & address of the manufacturer. Also, your local library might have reference manuals listing corporate addresses and officers, such as Standard và Poor"s Register of Corporations, Directors và Executives which lists 37,000 American business firms. If you have the brand name but not the manufacturer, your local library may have the Thomas Register of American Manufacturers which lists product lines & their manufacturers. You should direct your letter either khổng lồ the customer service department or khổng lồ the company"s president.

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A complaint letter is important because it:

puts your complaint on record with the company; helps preserve any legal rights you may have in the situation; ensures that the company knows your side of the story; helps to get government agencies involved in your case, if it becomes necessary, & can alert the agencies khổng lồ any questionable business practices that the company may have; can lay the foundation for any future legal case and help you in drafting later letters, if you need to write more than one; and lets the company know you are serious about pursuing your complaint (some businesses may ignore your complaint unless they see something in writing).

What to lớn Say

There are some important points khổng lồ cover in writing your letter:

Include your name, address & phone numbers at trang chủ and work. If it is not possible to lớn type your letter, be sure your handwriting is easy to read. Make your letter brief và to the point. The letter should contain all the important facts about your purchase. First describe your purchase including any information you can give about the product or service such as serial or mã sản phẩm numbers or specific type of service. Be sure to lớn include the date you made your purchase và location of the store, if appropriate. State what you feel should be done about the problem & how long you are willing to lớn wait lớn get the problem resolved. Make sure that you are reasonable in requesting a specific action. Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth. Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it. Finally, keep copies of your complaint letter & all related documents for your own records and you may want lớn send a copy of the letter to the Consumer Protection và Antitrust Bureau (33 Capitol St., Concord, kftvietnam.com 03301).

If you are unsuccessful in getting your complaints resolved directly with the company & must liên hệ other sources for assistance, refer lớn your letter. Remember that if you have to liên hệ other sources such as the New Hampshire Consumer Protection và Antitrust Bureau, the Better Business Bureau, or a trade association, be sure khổng lồ give information about what you have done thus far lớn get your complaint resolved.

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